RETURNS & EXCHANGE POLICY
At Maverick Fine Western Wear, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes items may not meet your expectations, and we are here to assist you with our Return and Exchange Policy. Please take a moment to review the following guidelines:
**1. Eligibility for Returns and Exchanges:**
- You may be eligible for a return or exchange if you meet the following conditions:
- The item(s) must be in their original condition, unused, unworn, and with all original tags and packaging.
- Returns or exchanges must be requested within 30 days of the purchase date.
- Proof of purchase is required (e.g., receipt or order confirmation).
**2. Non-Eligible Items:**
- Certain items are not eligible for returns or exchanges, including but not limited to:
- Personal hygiene products (e.g., cosmetics, underwear).
- Perishable goods.
-Items that show signs of wear
- Clearance, any items part of a promotion or final sale items.
- Custom-made or personalized items.
- Shipping costs
**3. In-Store Returns and Exchanges:**
- To return or exchange an item in-store, please visit our only location at 100 East Exchange Fort Worth, Tx 76164 along with the item and your proof of purchase. Our friendly staff will assist you with the process.
**4. Online Returns and Exchanges:**
- If you made your purchase online, you have two options for returns and exchanges:
- Return the item(s) by mail: Kindly send your item(s) to our only location at 100 East Exchange Fort Worth, Tx 76164. For further instruction or clarification, contact our Customer Service team at 817-626-1129. Return shipping costs may apply. We do not refund shipping costs.
- Return the item(s) to a physical store: You can also return or exchange online purchases at our only location at 100 East Exchange Fort Worth, Tx 76164.
**5. Refund and Exchange Options:**
- Refunds: Once we receive and inspect the returned item(s), we will process a refund to the original payment method within 3-5 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
- Exchanges: If you prefer an exchange for a different size, color, or product, please inform our staff, and they will assist you with the exchange process.
**6. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact our Customer Service team at 817-626-1129 or visit our store location immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect.
**7. Cancellation Policy:**
- If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed for shipment. Once an order has shipped, our standard return and exchange policy applies.
**8. Contact Information:**
- For all return and exchange inquiries, please contact our Customer Service team at firstname.lastname@example.org or call 817-626-1129.
Maverick Fine Western Wear reserves the right to modify this Return and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website and in-store. We recommend reviewing this policy regularly for updates.
This policy was last updated on 10/5/2023. Thank you for choosing Maverick Fine Western Wear. We appreciate your business!